Last updated: 12 September 2026 This Refund, Return and Cancellation Policy applies to all orders placed on rehealthme.com ("the Website") with ReHealthMe ("we", "us", "our"). It is framed in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Please read it carefully before placing an order. 1. Order Cancellation You may cancel your order free of charge at any time before it has been shipped, by contacting us at support@rehealthme.com or through your account on the Website with your order number. Once an order has been dispatched, it cannot be cancelled, though you may be eligible to return it under the terms below where applicable. 2. Nature of Our Products ReHealthMe sells nutraceutical and wellness supplement products that are consumed and cannot be resold once opened, used or unsealed, for health, safety and hygiene reasons. Accordingly, opened, used or partially consumed products are not eligible for return, in line with standard practice for food, health and nutraceutical products under Indian consumer protection law. 3. Eligibility for Return You may request a return only in the following circumstances, and only for products that are unopened, unused and in their original sealed packaging: (a) you received a damaged or physically defective product; (b) you received the wrong product, size or variant; or (c) the product is missing parts or accessories that were advertised as included. Return requests must be raised within 7 days of delivery, along with your order number and, where possible, photos or a short video of the issue (including the outer packaging) to help us verify the claim quickly. 4. Non-Returnable Items The following are not eligible for return or refund except where the product itself is proven defective or wrongly shipped: opened, used or partially consumed supplements; products without their original packaging, seals or labels; and products purchased as part of a clearance, closeout or "final sale" promotion, where explicitly marked as such. 5. Return and Refund Process Once your return request is approved, we will share instructions for returning the product, or arrange a reverse pickup where available in your location. After the returned product is received and inspected, we will notify you of the outcome. Approved refunds are processed to the original payment method within 7-10 business days of approval; for Cash on Delivery (COD) orders, refunds are issued via bank transfer or UPI to the details you provide. 6. Cancellation and Refunds for Prepaid Orders For prepaid orders cancelled before shipment, the full amount paid is refunded to the original payment method within 7-10 business days. 7. Cancellation for Cash on Delivery (COD) Orders COD orders can be cancelled before dispatch at no cost. Repeated refusal to accept COD deliveries without valid reason may result in COD being restricted for future orders on your account. 8. Exchanges Where a wrong, damaged or defective product has been verified, we prefer to offer a replacement of the same product where available, or a full refund if a replacement cannot be provided in a reasonable time. 9. How to Initiate a Cancellation, Return or Refund Write to us at support@rehealthme.com with your order number and the reason for your request. Our support team will guide you through the next steps and keep you updated on the status of your request. 10. Legal Compliance This Policy is framed in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, which recognise that goods which are perishable, consumed, or which deteriorate rapidly, or which have been used or unsealed after delivery, may reasonably be excluded from return, particularly for health, hygiene and safety reasons. 11. Grievance Officer If you are unsatisfied with the resolution of your cancellation, return or refund request, you may contact our Grievance Officer at grievance@rehealthme.com. Complaints are acknowledged within 48 hours and resolved within one month, as required under Indian law. 12. Governing Law and Jurisdiction This Policy is governed by the laws of India. Any disputes arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts at [City], India.