Last updated: 12 September 2026 This Shipping Policy explains how ReHealthMe ("we", "us", "our") processes, packs and delivers orders placed on rehealthme.com ("the Website") across India. By placing an order with us, you agree to the terms below. 1. Order Processing Time Orders are typically processed and dispatched within 1-3 business days of payment confirmation, excluding Sundays and public holidays. During sales, promotions or unforeseen circumstances, processing may take slightly longer; we will keep you informed via email or SMS in such cases. 2. Shipping Destinations We currently ship to all serviceable pin codes across India through our courier partners. If your pin code is not serviceable at checkout, our support team will get in touch to discuss alternative arrangements where possible. 3. Shipping Partners and Delivery Timelines We work with reputed, registered courier and logistics partners to deliver your order. Estimated delivery timelines are typically 3-7 business days from dispatch, depending on your location, and may extend for remote or hard-to-reach areas. These are estimates and not guaranteed delivery dates, as timelines can be affected by courier delays, weather, regional restrictions or other circumstances beyond our control. 4. Shipping Charges Shipping charges, if any, are displayed at checkout before you complete your purchase. We may offer free shipping on select orders or promotions from time to time, as communicated on the Website. 5. Order Tracking Once your order is dispatched, you will receive a tracking number and courier details via email and/or SMS. You can use these details to track your shipment directly on the courier partner's website. 6. Discreet Packaging We understand the personal nature of wellness products. All orders are packed in plain, discreet outer packaging with no product names, brand logos or descriptions visible from the outside, to protect your privacy. 7. Delayed or Failed Deliveries While we and our courier partners make every effort to deliver within the estimated timeline, occasional delays can occur due to factors outside our control, including weather, regional disruptions, incorrect address details or courier network issues. If your order is significantly delayed, please contact our support team with your order number and we will investigate with the courier partner. 8. Undelivered and Returned-to-Origin (RTO) Shipments If a shipment is undelivered after multiple delivery attempts due to an incorrect address, unavailability of the recipient, or refusal to accept delivery, it may be returned to us (RTO). In such cases, we will contact you to arrange re-shipment (additional shipping charges may apply) or process a refund as per our Refund, Return and Cancellation Policy, after deducting applicable shipping costs where relevant. 9. Address Changes If you need to change your delivery address after placing an order, please contact us as soon as possible at support@rehealthme.com. We can accommodate changes only before the order has been dispatched. 10. Cash on Delivery (COD) Where COD is offered as a payment option at checkout, it will be clearly indicated on the Website. Availability of COD may vary by location and order value. 11. Legal Compliance Our packaging and labelling comply with the Legal Metrology Act, 2009 and the Legal Metrology (Packaged Commodities) Rules, 2011, and our shipping practices are conducted in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. 12. Contact Us For any shipping-related questions or concerns, please write to us at support@rehealthme.com or contact our Grievance Officer at grievance@rehealthme.com. Complaints are acknowledged within 48 hours and resolved within one month, as required under Indian law.