Last updated: 20 September 2026 These Terms of Service ("Terms") govern your access to and use of rehealthme.com, including any content, functionality and services offered on or through the website (together, "the Website"), and your purchase of products from ReHealthMe ("we", "us", "our"). By accessing the Website, creating an account, signing in (including via Google Sign-In or other third-party sign-in options where offered), or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Website. 1. Who We Are ReHealthMe is a nutraceutical and wellness brand offering supplement products formulated around principles of Unani medicine, Ayurveda and modern nutrition science, sold through rehealthme.com. These Terms, together with our Privacy Policy, Shipping Policy and Refund, Return & Cancellation Policy, form the complete agreement between you and us regarding your use of the Website. 2. Eligibility You must be at least 18 years old and capable of entering into a legally binding contract under the Indian Contract Act, 1872 to use the Website or place an order. By using the Website, you confirm that you meet this requirement. 3. Account Registration and Sign-In Certain features of the Website, such as placing orders, tracking deliveries or booking consultations, may require you to create an account. You may register using an email and password, or sign in using a third-party service such as Google Sign-In. If you use Google Sign-In, you authorise us to receive basic profile information (such as your name and email address) from Google in accordance with Google's own terms and privacy policy, and our Privacy Policy governs how we use that information thereafter. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, and you agree to notify us promptly of any unauthorised use. 4. Products, Pricing and Availability We make reasonable efforts to display accurate product descriptions, images and pricing on the Website. However, we do not warrant that product descriptions, pricing or other content on the Website are entirely error-free. Prices are listed in Indian Rupees (INR) and are subject to change without prior notice. Product availability is subject to stock; in the rare event a product you ordered is unavailable, we will inform you and offer a refund or alternative. 5. Orders and Payment When you place an order, you make an offer to purchase the product(s) in your cart, which we may accept or decline at our discretion (for example, in cases of suspected fraud, pricing errors, or stock unavailability). Payments are processed through our authorised, RBI-compliant payment gateway partners; we do not store your full card, UPI or net-banking credentials. An order confirmation does not guarantee product availability until payment is verified and the order is confirmed by us. 6. Shipping and Delivery Shipping timelines, charges and related terms are set out in our Shipping Policy, which forms part of these Terms. Estimated delivery timelines are not guaranteed and may be affected by factors outside our control. 7. Returns, Refunds and Cancellations Order cancellations, returns and refunds are governed by our Refund, Return & Cancellation Policy, which forms part of these Terms. Please note that, for health, hygiene and safety reasons, opened, used or partially consumed supplement products are generally not eligible for return. 8. Health and Medical Disclaimer ReHealthMe products are wellness and nutraceutical supplements, not medicines, and are not intended to diagnose, treat, cure or prevent any disease. Content on the Website, including product descriptions, blog articles and consultation content, is provided for general informational purposes only and does not constitute medical advice. Please consult a qualified healthcare professional before starting any new supplement, particularly if you are pregnant, nursing, have an existing medical condition, or are taking other medication. Results from using our products may vary between individuals. 9. Intellectual Property Rights All content on the Website, including trademarks, logos, product names, text, graphics, images, formulations descriptions and design, is the property of ReHealthMe or its licensors and is protected under Indian and international intellectual property laws. You may not copy, reproduce, distribute, modify or create derivative works from any part of the Website without our prior written consent, except for personal, non-commercial use. 10. User-Generated Content and Reviews If you submit reviews, testimonials, questions or other content to the Website, you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce, edit and display that content in connection with the Website and our marketing, unless you tell us otherwise. You are solely responsible for the content you submit and agree not to post anything unlawful, defamatory, misleading or infringing on the rights of others. We reserve the right to moderate, edit or remove user-submitted content at our discretion. 11. Prohibited Uses You agree not to: use the Website for any unlawful purpose; attempt to gain unauthorised access to our systems or another user's account; interfere with or disrupt the Website's security or functionality; scrape, harvest or misuse data from the Website; or impersonate any person or entity. 12. Third-Party Links and Services The Website may contain links to third-party websites or integrate third-party services (such as Google Sign-In, payment gateways, or analytics tools). We do not control and are not responsible for the content, privacy practices, or terms of such third parties. Your use of any third-party service is governed by that party's own terms and privacy policy. 13. Disclaimer of Warranties and Limitation of Liability The Website and its content are provided on an "as is" and "as available" basis, without warranties of any kind, whether express or implied, to the fullest extent permitted by applicable law. To the maximum extent permitted by law, ReHealthMe shall not be liable for any indirect, incidental, special or consequential damages arising out of your use of the Website or our products, except where such liability cannot be excluded under the Consumer Protection Act, 2019 or other applicable Indian law. 14. Indemnification You agree to indemnify and hold ReHealthMe, its officers, employees and partners harmless from any claim, loss or demand, including reasonable legal fees, arising out of your breach of these Terms or misuse of the Website. 15. Termination We reserve the right to suspend or terminate your account or access to the Website, without prior notice, if we reasonably believe you have violated these Terms. 16. Changes to These Terms We may update these Terms from time to time to reflect changes in our services or applicable law. The updated version will be posted on this page with a revised "Last updated" date, and continued use of the Website after such changes constitutes your acceptance of the revised Terms. 17. Grievance Officer In accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Consumer Protection (E-Commerce) Rules, 2020, you may contact our Grievance Officer with any complaint or concern regarding these Terms or your use of the Website. Grievance Officer: [Name to be filled in] Designation: Grievance Officer, ReHealthMe Email: grievance@rehealthme.com Address: [Registered business address], India Complaints are acknowledged within 48 hours and resolved within one month, as required by law. 18. Governing Law and Jurisdiction These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts at [City], India. 19. Severability If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. 20. Contact Us For any questions about these Terms, please write to us at support@rehealthme.com.